PagerDuty Incident & On-Call Copilot is an MCP server that brings PagerDuty's incident management and on-call capabilities directly into your AI assistant workflow. Designed for SRE, DevOps, IT Operations, and Incident Response teams, it enables conversational access to PagerDuty without switching between tools or dashboards.

With this server, users can search and investigate incidents using filters like status, urgency, and time ranges, retrieve detailed incident information including assignments, timelines, escalation policies, and responders, and update incidents in real time all through natural language. Teams can also create and manage incident notes to document remediation steps, handoffs, and operational updates collaboratively.

Beyond incident management, the server provides full on-call schedule visibility. Users can identify who is currently on-call, review escalation policies, list available schedules, and even create or modify on-call rotations defining time zones, rotation layers, shift durations, and participating users without leaving their AI workflow.

The server is built with conversational intelligence at its core. It automatically resolves user names into PagerDuty IDs, retrieves schedule information when needed, and reuses returned identifiers to streamline follow-up actions, reducing manual lookups and operational friction.

Whether you're triaging a high-urgency incident at 2 AM, handing off to the next on-call responder, or building out a new rotation schedule, this MCP server keeps your team coordinated, informed, and productive powered entirely by AI-driven, natural language interactions.