Zendesk Ticket Management MCP Server
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69e6d21a1f6d690033553b86Zendesk Ticket Management MCP ServerZendesk Ticket Management MCP Server

The Zendesk Ticket Management MCP server enables LLMs to manage and explore Zendesk Support tickets across their full lifecycle through natural conversation. It provides tools to find, create, and update support tickets, manage queues, and monitor SLAs without requiring direct interaction with the Zendesk interface. Read here for more information on the uses and tooling.

SKU-ACHUPO64_N
USD1In Stock
Zendesk Ticket Management MCP Server
Mcp New

Zendesk Ticket Management MCP Server

Version 1.0.0

Last updated Apr 21, 2026byWorkato

The Zendesk Ticket Management MCP server enables LLMs to manage and explore Zendesk Support tickets across their full lifecycle.

About this MCP

The Zendesk Ticket Management MCP server enables LLMs to manage and explore Zendesk Support tickets across their full lifecycle through natural conversation. It provides tools to find, create, and update support tickets, manage queues, and monitor SLAs without requiring direct interaction with the Zendesk interface. Read here for more information on the uses and tooling.

Key Use Cases

  • Search for tickets using keywords or structured filters

  • Retrieve full details for specific tickets

  • View conversation history and comments on tickets

  • Retrieve information about ticket requesters and agents

  • List tickets in your personal queue or team queues

  • Find unassigned tickets for triage

  • Monitor overdue tickets and SLA compliance

  • Check when tickets entered specific statuses

  • Create new support tickets

  • Update ticket fields such as status, priority, and assignee

  • Add public replies or internal notes to tickets

Capabilities

Functional benefits

  • Ready to use: Deploy production-ready MCP servers in minutes, not days
  • Customizable: Start with a pre-built server and easily adapt fields and logic to match your app customizations
  • Extensible: Use Workato's platform to add new capabilities and enterprise skills beyond the defaults
  • Composable: Combine MCP skills across multiple apps to power complex, multi-system workflows

Operational benefits

  • Production-grade: Highly scalable and reliable with built-in security, tracing, and observability
  • Unified governance: Verified user connections, role-based access control, and audit trails across every server
  • Fully managed: Workato hosts and maintains the infrastructure, so there's no setup, patching, or key management required

About the publisher

Workato

Workato

Published 34 solutions

Tags

Customer-SupportIT

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